Ahattrickz InfoTech (“Ahattrickz,” “we,” “our,” or “us”) respects your privacy and is committed
to handling personal information responsibly.
This Privacy Policy explains how we may collect, use, store, disclose, and protect information
when you visit our website, submit an enquiry, request a quotation, purchase our services, or
communicate with our team.
By using our website or providing information to us, you acknowledge this Privacy Policy,
subject to any consent required by applicable law.
Depending on how you interact with us, we may collect the following categories of information:
2.1 Personal and Contact Information
- Name.
- Email address.
- Telephone or mobile number.
- Business name and job title, where provided.
- Information submitted through contact forms, emails, or other enquiries.
2.2 Project and Business Information
- Project requirements and technical specifications.
- Information and documents provided for software development, ERP implementation, website
development, or other IT services.
- Communications, feedback, approvals, and support requests.
- Billing and transaction details necessary to manage client relationships and payments.
We do not intend to collect payment
card details directly unless a particular service arrangement expressly requires it.
Payments may be processed securely by third-party payment providers.
2.3 Technical and Usage Information
When you visit our website, certain technical information may be collected through server logs,
cookies, or similar technologies, depending on the tools enabled on the website. This may
include IP address, browser type, device information, pages visited, referring pages, and
approximate usage information.
We may use information for the following purposes:
- To respond to enquiries and provide quotations.
- To understand client requirements and deliver requested IT services.
- To develop, configure, test, maintain, and support software, websites, ERP systems, and
applications.
- To communicate about projects, payments, updates, and technical support.
- To manage billing, records, contracts, and business operations.
- To improve website performance, user experience, and service quality.
- To protect our systems, detect misuse, and investigate security incidents.
- To comply with applicable legal obligations.
- To send marketing communications where permitted by law and, where required, with your
consent.
We will not use personal information for purposes that are incompatible with the purpose for
which it was collected, except as permitted or required by law.
We process personal information where permitted by applicable law, including where necessary to
respond to your request, perform a contract, comply with legal obligations, protect legitimate
interests where recognised by law, or obtain your consent where required.
Where processing relies on consent, you may withdraw that consent using the contact details
below. Withdrawal does not affect processing lawfully carried out before withdrawal.
Our website may use cookies or similar technologies to support website functionality, remember
preferences, understand website usage, or improve performance, depending on the tools enabled.
You may be able to manage cookies through your browser settings or any cookie preference tool
provided on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will seek consent before using non-essential cookies or
similar tracking technologies.
Commitment Against Selling Data
We do not sell personal information as a business practice under any circumstances.
We may share relevant information with:
- Hosting providers and cloud infrastructure providers.
- Software, email, communication, analytics, and technical support providers.
- Payment processors and accounting service providers, where necessary.
- Professional advisers, auditors, or insurers where appropriate.
- Government authorities, regulators, courts, or law enforcement where disclosure is required
or legally permitted.
- Other parties with your consent or where necessary to provide a service you have requested.
We seek to limit disclosures to information reasonably necessary for the relevant purpose and,
where appropriate, use contractual or other safeguards to protect information.
We take reasonable technical and organisational measures designed to protect personal
information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be
completely secure. We cannot guarantee absolute security, but we will take reasonable steps to
respond to security incidents in accordance with applicable law.
We retain personal information only for as long as reasonably necessary for the purposes
described in this Privacy Policy, including providing services, maintaining business and
financial records, resolving disputes, enforcing agreements, and meeting legal obligations.
Retention periods may vary depending on the type of information and the circumstances. When
information is no longer required, we will take reasonable steps to delete it or anonymise it,
subject to applicable legal requirements and legitimate recordkeeping needs.
Depending on applicable law and the circumstances, you may have rights to:
- Request information about personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Raise a complaint about the handling of your information.
- Exercise other rights available under applicable privacy laws.
To submit a request, contact us using the details in the Contact Us section. We may need to
verify your identity before processing certain requests. Some information may need to be
retained where required by law or for legitimate legal purposes.
Our website or services may contain links to third-party websites, platforms, or services. Those
third parties may have their own privacy policies and data-handling practices.
We do not control independent third-party websites and encourage you to review their privacy
policies before providing personal information to them.
Our website and business services are generally intended for businesses and adult users. We do
not knowingly collect children's personal information in circumstances where such collection is
prohibited by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact
us so that we can assess and address the matter in accordance with applicable law.
Some of our service providers or technical infrastructure may operate in locations outside your
country. Where personal information is transferred internationally, we will take steps required
by applicable law to ensure that the transfer and associated handling are appropriately
protected.
We may update this Privacy Policy to reflect changes in our services, technology, business
practices, or legal requirements.
The updated version will be published on this page with a revised effective date. We encourage
visitors and clients to review this page periodically.
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of
your personal information, please contact:
Please include sufficient details about your request so that our data protection team can
understand and respond to it promptly.
